C & C CAN
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WORST CUSTOMER SERVICE EVER.
- Joanne L.
- North York, Toronto, ON
I came to C&C today for one primary reason: to get their pearl river bridge premium sweetened vinegar. It's on sale for $6.99. I got about $100 worth of other groceries as well, but when I got to the checkout, I realized that the vinegar they had under their PRB premium sweetened vinegar sign was PRB sweetened vinegar, the non-premium kind.
I intentionally went to get the premium stuff, then went back to check out. They sent me to customer service when the cash register scanned the premium stuff at regular price.
At customer service, I showed them the flyer, showed them the word 'premium' in the flyer, which only had the English name of the item, BTW, and they immediately went to the sale section and took down the sign, and brought a regular sweetened vinegar back and told me that was the one on sale. I showed them that there was no premium word on it.
They told me to refer to the picture in the flyer, which is of a tiny, grainy picture of the regular sweetened one. They then told me to go to the manager, who was fiddling with Chinese New Year decorations and tell him about it. The manager's English wasn't as great as the one lady in customer service, so he didn't do anything but tell me that the one on sale was the regular one.
AS IN HE DID NOTHING TO FIX THE PROBLEM NOR DID HE ALLOW CUSTOMER SERVICE TO FIX IT.
One of the customer service people pointed to their disclaimer in their flyer, which says to check the display price tags in case the flyer has errors.
THE DISPLAY PRICE SAID PREMIUM TOO. AND THEY STILL DIDN'T DO ANYTHING ABOUT IT.
They just said a lot of other people bought the regular sweetened one at that price too, like because other people lost out because of C&C's mistake, I should lose out too.
Their ready-to-eat food section is so-so.
(To be specific, I got a box of "BBQ Crispy Pork" but it had soggy skin and mostly fat with minimal meat + pool of oil by the time that I got back to my car. Luckily, I declined when the counter person tried to upsell me to buy more.)
Their low prices definitely reflect the quality of the stuff.
The store is newly renovated and looks very nice but the products are of low quality.
I don't understand why they spend the money to decorate it to appear as Loblaw-level (Premium) but sell No Frills level products (Budget Oriented).
Just be aware that appearance might be deceptive.