AMARZ MUFFLER AUTO SERVICE
At Amarz Muffler and Auto Service Ltd our mission is easy: build respect and long-lasting customer relationships by offering honest service and workmanship of the highest caliber.
We believe in executing your vehicles right the first time; no shortcuts, no surprises.
Our commitment to our customers to providing fast, friendly and affordable service makes Amarz Muffler and Auto Service Ltd a leader in the auto mechanics industry.
Since 1998, we have built our customer base on our honesty, expertise, and dedication to our customers and offer a variety of auto mechanic services for all your vehicles repairs.
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We are conveniently located at 5890 Dixie Road, just north of the 401 at Brittania Road in Mississauga.
The complex where our business is located there is several shop specializing in car and truck repairs.
Anything from body shop work, painting, air conditioning, electronics, radios, antennas, glass replacement, transmissions, radiators, engines, rustproofing, etc. for both domestic and foreign vehicles.
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Amarz has all the tools and equipment necessary to complete any job.
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Amarz Muffler & Auto Service is a family run business serving the community for over 20 years.
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Brakes and brake lines are part of our specialized service.
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The photo below Mr. Mac Claxton (father) examines the underside of a vehicle.
He is from the Caribbean, the island of Nevis, and mastered his profession at Centennial College in Toronto, Canada.
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We also provide safety inspections. Look at the car below, a 1984 Cadillac Fleetwood still in mint condition getting some specialized treatment at Amarz.
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Mac Claxton is involved in every aspect of the business, ensuring that the assessment and repairs of each vehicle are to his satisfaction.
After all, two heads are better than one, and between them, the job is completed efficiently.
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Car dealership ripoff: Hidden-camera investigation
CBC News 23 SEP 2017 Car dealership hidden-camera investigation reveals how
service centers upsell you on unnecessary work.
DELLA REESE MEMORIAL: TOUCHED BY AN ANGEL
Ladies and gentlemen before I close the subject of Della Reese I like to mention something that not too many people are familiar with.
For anyone that read my biography the immigrant, they are familiar with the 813 club the best Caribbean club in North America and the Saturday night musical recipe programs on CHIC, CJMR, CKQT, and CHIR who I was in the control at the time.
I was selecting the music according to the different nationalities.
One of the songs that had no barrier was the DON'T YOU KNOW that everyone used to love to listen or dance.
Over the years Della's songs or Aritas Franklin dint not fit the requirements of the CRTC
The Canadian Radio-television and Telecommunications Commission AND AFTER ARGUMENTS WITH THEM THEY CLOSE ME DOWN.
To understand the full story about the radio stations click
What Canada Would Be Without Mr. Goudas? by Jamaica Xpress 2013
In the years to come, I follow the life of Della Reese even to when she became a minister which I play some tapes in some of my religious programs for the new generations.
In the video above with the title Della Reese Honors Tennessee Ernie Ford, she was able to make Ernie Ford cry, did you notice that?
Well, I want to make someone cry, and I need the help of Della.
In the video above title DELLA REESE MEMORIAL: TOUCHED BY AN ANGEL at 1:32
She had a problem with her car and she mentions of certain angels can fix cars, like the carburetor, spark plugs, the timing, the distributor cap, the ignition cole, the good lord make different angels handle different Situations and some of them can fix cars and some can't.
Apparently in Canada is an angel by the name Max Claxton from the island of Nevis,
At Amarz Muffler and Auto Service
When you need someone responsible to go there and see Max and tell him that Della Reese recommended him, he probably will cry.
---I WILL CONTINUE ANOTHER TIME----
on quality and honesty. I grew up in my grandfather's garage, for 40yrs he worked
6 days a week on customer's cars.
He wasn't a wealthy man but he made a decent living. He stressed quality and
honesty above all else. When he passed there were over 300 ppl at his funeral,
most had to wait outside but all paid their respects.
You don't get that level of respect and admiration
by "upselling" and trying to line your pockets, you get it by helping ppl and being an honest
person and providing quality work.
As a master technician for most of that. I now manage a large repair shop.
I worked at Meineke for a year and the owner would berate me constantly to upscale all
these extras. I told him "I will not forsake my integrity over making an extra buck".
I doubled the clientele, customer retention increased by 60%, and our sales figures
tripled in less than 1 year.
All due to honesty. He fired me a year ago and it was a blessing. I just found out last week, that after I was fired he lost all the business I created and lost both of his franchises, due to ripping off customers. I now manage a repair shop at one of the largest towing companies in So Cal.
My boss doesn't care about how much money I bring in because he knows that honesty builds a broader customer base and makes more money in the long term customer relationship as well as customer referrals.
As most commenters have said, go find a Mom & Pop shop, not these companies without any morals and upscale techniques.
That was a few years ago and needless to say, I didn't bite. Miles later, I'm still driving it with no problems.
I did take it to Adams Auto to get a second opinion and they told me my car was fine.
The service advisors there were basically doing what he told them to do and if you didn't upsell you were called out.
A lot of services and parts replaced that weren't needed. I called them out several times on things
and I was blacklisted. Customers would come to me to ask if what was recommended was correct and needed. In a lot of cases, it wasn't.
I myself would never recommend anything that wasn't required and that got me into a lot of trouble and was asked to leave, which I was going to do anyway. Very very bad experience.
With that being said it's the upper management in most cases that are worried about their numbers.
The weekly meetings were on upselling jobs, and if you didn't why was it not done and that you
should call this customer right away and get them down here. I have lived in the same community
for my entire life, crooked dealerships make it bad for honest ones for sure.
The service manager told him not to tell anybody because he was going to take care of it.
the manager was about a 2010 Honda Accord EX that his coworker recommended brake rotors and pads a week before at one of the top Honda dealerships with Honda President Award recognition. When the work order was given to my husband, he inspected the brakes to find out they were new and had the update pads recommended by a Honda Service Bulletin during those years.
It is sad but when mechanics work flat rate in dealerships they sometimes compromise their integrity as a mechanic to make money.
some of this pressure comes from the dealership owners because they make so much money front service than the sale of the car.
My husband opened up an independent Honda Acura shop in the same city after he quit to find out American Honda Lawyers sent him a lawsuit letter because of our independent shop.
The reality is that some of this Honda dealership owners can be really evil and come after you because you want to do the right thing and be Honest.