ERNESTINE’S Women’s Shelter

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phone: 416-743-1733 
P.O. Box 141, Stn. B Etobicoke, ON M9W 5K9

 

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ERNESTINE’S WOMEN'S SHELTER


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ERNESTINE’S Women’s Shelter

If you or your children are experiencing any form of abuse – it is not your fault and you are not aloneWe Can Help!

You and your children deserve the opportunity to experience a life free of violence, fear, degradation, yelling, hitting and sexual assault. You deserve to know your rights, to make your own choices and your own mistakes without punishment.

At Ernestine’s we understand that leaving an abusive situation may be one of the most difficult and dangerous decisions you will ever make. Ernestine’s strives to be inclusive by offering client centred services to children, youth and women who have experienced and/or witnessed violence.

At Ernestine’s we work within an anti-racism and anti-oppression framework, and we value each person’s individual identity.

Ernestine’s provides a roof over your head, a bed, basic necessities, counselling and other supportive services that are free and confidential.

About Ernestine’s Women’s Shelter

Ernestine’s Women’s Shelter was opened in 1983 by a group of community members who saw a need for a safe place for women and children fleeing violence.

Since that time, Ernestine’s has assisted over 4,200 women and 4,500 child and youth clients.

The founders were pleased to name the shelter after Ernestine van Marle, a local community activist who gave them support and guidance as they began the shelter, and continued to support the shelter’s efforts in ending violence against women and children until her passing in 2006.

Ernestine embodied all the characteristics that our shelter aspires toward: energetic, community minded, supportive, and dedicated.

Our Mission: Why We Exist

Ernestine’s Women’s Shelter, an organization run by women, provides support and shelter for women and children escaping violence.

Ernestine’s assists women and their children in rebuilding their lives by providing crisis intervention and a range of holistic support services, while acknowledging the multitude of issues facing survivors of abuse.
Ernestine’s adapts its services to honour diversity and the unique needs of the individual.
Ernestine’s promotes awareness, education and advocates for early intervention and prevention.

Our Guiding Principles

Ernestine’s Women’s Shelter recognizes the impact of violence on children and acknowledges that the rights of children are separate and distinct from their parents.
Ernestine’s recognizes each woman’s right to self-determination.
Ernestine’s acknowledges that violence can be physical, emotional, psychological and sexual.
Ernestine’s is managed by an Executive Director and is a participatory organization accountable to our Board of Directors and Stakeholders.
Ernestine’s operates from a feminist, anti-racist, and anti-oppressive framework.

An Anti-Racism and Anti-Oppression Framework is:

A perspective that confronts all aspects of injustice and inequality within society’s institutions, structure, systems and practices and is intended to understand and eradicate racism and oppression in all of its forms.

Ernestine’s strives to provide accessible, appropriate, and relevant services to children, youth and women within an anti-racism anti-oppression framework. We value the identity of each individual who has experienced and/or witnessed violence.

Acknowledging that we still have work to do, we are pleased to announce that we provide client centred and supportive counseling and planning for you and your children that is respectful in a space that is becoming increasingly accessible:

  • Access to external interpretive services
  • Access to culturally specific food
  • A range of culturally appropriate programming
  • Appropriate referrals to community  agencies
  • Social Action committee
  • Ramps at main entrances
  • 2 Barrier free bedrooms and bathrooms
  • Accommodation for support person
  • Accommodations for service animals
  • TTY , elevator and some automatic door openers
  • Facility was built in 2006 in compliance with the Ontario Building Code (1997)
  • Access to First Nations Elders for counselling and support

We are currently developing an action plan to meet the compliance requirements of the Accessibility for Ontarians with Disabilities Act (2005)

Strategic Priorities

Partnerships

We will develop community partnerships with agencies and grassroots groups to enhance our excellent service delivery to women, youth and children. These strong partnerships will support community engagement and diversifying funding opportunities.

Education

We will develop and deliver, alongside our stakeholders, multi-platform education about gender-based violence. We will continue to use an anti-rascism and anti-oppression framework for this education.

Financial Sustainability

We will build a long-term sustainable funding model that supports Ernestine’s to deliver valuable services for women, youth and children impacted by violence.

 Our Program Results for 2017-2018

Received 1,809 crisis calls
Assisted 50 women and 61 children in-house, as well as 151 community clients
Conducted 1655 counselling sessions
416 safety plans were created
Children and youth counsellors engaged with our children and youth for individual support 3,798 times
Held 363 child and youth group sessions
349 counselling sessions were provided to community clients
830 referrals were made to community partners
41 referrals for legal support
187 referrals for housing support
324 accompaniments were provided to clients for various appointments
45 housing applications submitted

We are ERNESTINE’S

Women’s Shelter

If you or your children are experiencing any form of abuse – it is not your fault and you are not aloneWe Can Help!

You and your children deserve the opportunity to experience a life free of violence, fear, degradation, yelling, hitting and sexual assault. You deserve to know your rights, to make your own choices and your own mistakes without punishment. At Ernestine’s we understand that leaving an abusive situation may be one of the most difficult and dangerous decisions you will ever make. Ernestine’s strives to be inclusive by offering client centred services to children, youth and women who have experienced and/or witnessed violence. At Ernestine’s we work within an anti-racism and anti-oppression framework, and we value each person’s individual identity.

Ernestine’s provides a roof over your head, a bed, basic necessities, counselling and other supportive services that are free and confidential.

You can also contact The Assaulted Women’s Helpline at

Supporting Children and Youth

The Child and Youth Program is dedicated to supporting children who have witnessed or experienced violence. This included infants, children and youth between the ages of zero to 18, male youths up to 18 years old, pregnant women and mothers.

The Child and Youth Program provides support to all families as they adapt to the shelter and say goodbye to their old communities when moving into their new communities.

At Ernestine’s Women’s Shelter, we believe that children have the right to be separate and distinct from their parents and, as a result, this program is designed to meet children’s individual needs. The program is designed and facilitated with age appropriate activities to enhance development in the following areas:

  1. Healthy Emotional Expression
  2. Recognizing the Impact of Violence: creating a safe place for children and youth to discuss and share their own experiences of violence
  3. Early Prevention: informing children and youth of their rights and advocacy. The program provides individual and group counselling. We also provide support to mothers and children/youth with:
    • Routines
    • Homework
    • Mealtime
    • Registration for school and/or daycare
    • External resources

We believe that children’s and youth’s voices need to be heard.

Child and Youth Program

The program supports children and youth at the shelter to overcome the trauma of witnessing or being abused. This is done through counselling, encouraging self-expression and creativity, establishing routine, and unlearning unhealthy behaviours.

This program recognizes the impact of violence on children and youth and acknowledges that their rights are separate and distinct from those of their parents.

The Child and Youth program is designed to give clients a supportive environment where they can express themselves safely. The program’s activities include:

  • Homework Clubs
  • Reading Circles
  • Arts and Crafts
  • Self-Esteem Exercises
  • Mother and Child Activities
  • One-on-One Time

Get to Know the Facts about Violence Against Women and Children in Canada

Thank you to the Canadian Women’s Foundation, the Centre for Research on Violence Against Women and Children, Status of Women Canada, and Ontario Association for Interval and Transition Houses for providing us with the illuminating research data detailed below.

Gender-Based Violence (GBV) is a way to describe violence against women and girls that results from social inequality, sexism, and misogyny. Women and girls who also experience racism, classism, heterosexism, transphobia and other forms of oppression are even more vulnerable to GBV. GBV includes physical, sexual, psychological, financial, spiritual, and emotional abuse, as well as the threat of such acts, coercion, and the arbitrary deprivation of liberty such as forced marriage, kidnapping, and trafficking.

GBV can be perpetrated by just about anyone, including intimate partners, families, landlords, traffickers, and even governments, politicians, and the police.

What about violence against men?

When violence occurs, the victims are overwhelmingly female. 83% of all police-reported domestic assaults are against women. This pattern is consistent for every province and territory across Canada. Violence against women and girls happens because they are women and girls, and the social expectations and inequality of their gender – that’s why it’s called gender-based violence.

In spousal violence, three times as many women experience serious violence such as choking, beating, being threatened with a knife or gun, and sexual violence. Women are more likely to be physically injured, to get a restraining order, and to fear for their lives. For the past 30 years in Canada, women are three to four times as likely to be killed by their spouse.

We do recognize there are many men who suffer abuse from their same sex partners and offer our support to them and help them to get the resources they need is any way we can. Shelters for men do exist, but they exist to provide roofs over the heads of men who are homeless, unlike women’s shelters, which are designed to protect women and children from abusive partners.

What is the impact of violence on the children? 

Adults often think that children are unaware of the violence that takes place within their families, but research shows that children see or hear between 40 to 80% of domestic violence assaults. According to the RCMP, a child who witnesses spousal violence is experiencing a form of child abuse, since research shows that “witnessing family violence is as harmful as experiencing it directly.”

In Canada, each year an average of 800,000 children witness a woman being abused. Not only are children who witness this violence at an immediate risk of being physically injured, but witnessing domestic violence also has many proven long-term impacts on children and youth. This includes vulnerabilities to emotional trauma, psychiatric disorders, poor brain development, suicide attempts, and more. In fact, children who witness violence often grow up to be victims of violence or abusers themselves, because they receive the message that violence is an acceptable and normal way to resolve conflicts.

This is why Ernestine’s Women’s Shelter invests in caring for children and youth, because we recognize that their needs are distinct from the needs of their mothers, and we believe in the importance of early intervention to break the cycle of abuse.

Why don’t women just leave their abusers?

Women often stay because the abuser has threatened to kill them, kill himself, and/or kill the children or pets if they leave. Women believe these threats, and for good reason, as the most dangerous time for an abused woman is when she attempts to leave her abuser. About 25% of all women who are murdered by their spouse had left the relationship. In one study, half of the murdered women were killed within two months of leaving the relationship.

How often do women return to their husbands? 

Despite our best efforts, women sometimes do return to the abusive situation and it can be for many reasons.  Perhaps her partner has said that he will change; sometimes the affordable housing situation is so dire that women feel they have no choice to go back; sometimes it’s because the person has threatened themselves or a pet; or sometimes, it’s because she feels the kids are better off in a two-parent family.

Regardless of the reason a woman returns to her violent spouse, she has become aware of her own strengths and possibilities while at the shelter, and that’s never lost.  Of course, if shelter staff have a compelling reason to believe that children may be in danger if their mother returns to her partner, we are legally obligated to contact Children’s Aid authorities. The mother is always fully aware if we have to proceed with this action.

Is violence against women still a serious problem? 

In 2017, in Ontario alone, there were 32 femicides. Femicide is commonly defined as the intentional murder of women because they are women.

The Canadian Women’s Foundation has done some terrific work in helping us to understand the extent of violence against women in Canada.  Here are some of their overall statistics:

  • Every six days, a woman in Canada is killed by her intimate partner.
  • On any given night in Canada, over 6000 women and children sleep in shelters because it isn’t safe for them at home
  • Each year, over 40,000 arrests result from domestic violence—that’s about 12% of all violent crime in Canada. Since only 22% of all incidents are reported to the police, the real number is much higher.
  • In addition to sexism, there are many other forms of society inequality that compound abuse and violence, including racism, homophobia, classism, ageism, and religious persecution. Women who experience multiple forms of oppression are even more vulnerable to violence.
  • Domestic violence carries over into the workplace, threatening women’s ability to maintain economic independence. More than half (53%) of respondents who had experienced domestic violence said that at least one type of abusive at happened at or near their workplace. Almost 40% of those who had experienced domestic abuse said it made it difficult to get to work, and 8.5% said they lost their jobs because of it.
  • Women are at greater risk of experiencing elder abuse from a family member, accounting for 60% of senior survivors of family violence.
  • Cyber violence, which includes online threats, harassment, and stalking, has emerged as an extension of violence against women. Young women (age 18-24) are most likely to experience online harassment in its most severe forms, including stalking, sexual harassment and physical threats.
  • Although research shows links between alcohol consumption and domestic violence, there is disagreement about whether alcohol can be considered a cause of violence. When it comes to use of alcohol, there is often a double standard: while alcohol consumption by an offender may be used to excuse their behaviour, victims who have been drinking are often blamed for their own victimization.
  • Indigenous women are killed at six times the rate of non-Indigenous women. As of 2010, there were 582 known cases of missing or murdered Aboriginal women in Canada, but it is believed to actually be much higher. Both Amnesty International and the United Nations have called upon the Canadian government to take action on this issue, without success.
  • Newly immigrated women may be more vulnerable to domestic violence due to economic dependence, language barriers, and a lack of knowledge about community resources. Newcomers who arrive in Canada, traumatized by war or oppressive governments, are much less likely to report physical or sexual violence to the authorities, for fear of further victimization or even deportation.
  • Women who identified as lesbian or bisexual were three to four times more likely than heterosexual women to report experiencing spousal violence. Studies show that when women of colour report violence, their experiences are taken less seriously within the criminal justice system.
  • Women living with physical and cognitive impairments experience violence two to three times more often than women living without impairments. 60% of women with a disability experience some form of violence.
  • Domestic violence increases during times of crises, and national GBV rates increase following natural disasters like floors, wildfires, and hurricanes.
  • In just one year in Canada, 427,000 women over the age of 15 reported they had been sexually assaulted. Since only about 10% of all sexual assaults are reported to the police, the actual number is much higher.
  • Half of all women in Canada have experienced at least one incident of physical or sexual violence since the age of 16.
  • About 80% of sex trafficking victims in Canada are women and girls.
  • 67% of Canadians know a woman who has experienced physical or sexual abuse.
  • More than one in ten Canadian women say they have been stalked by someone in a way that made them fear for their life.
  • Violence against women costs taxpayers and the government billions of dollars every year: Canadians collectively spend $7.4 billion to deal with the aftermath of spousal violence alone.

What to expect at Ernestine’s

Upon arrival you will be welcomed:

  • Into a large building were many families live
  • You will be asked to put your belongings into the dryer as part of our bed bug policy
  • You will be provided with food, linens, and towels
  • You will be shown to your private room that has a bed, dresser, closet space and phone
  • You will be introduced to your primary counsellor
  • You and your child/ren will receive support during this difficult transition
  • You will be able to take a minute and breathe

Throughout your stay you will have:

  • Your own private room
  • Access to  interpretive services
  •  Access to culturally specific food
  •  Access to a counsellor 24 hours, 7 days a week
  • The opportunity to tell us your story and we will listen
  • You will be able to identify your immediate needs and goals
  • Support to register your child in school or daycare
  • Support to apply for housing
  • Information about your legal and housing rights
  •  Support to apply for custody
  • A range of culturally appropriate programming
  • Appropriate referrals to community  agencies
  • TTY, elevator and some automatic door openers
  • The ability to participate in groups held at the shelter (client meetings, skill exchange meetings and women’s support group)
  • A  clean environment
  • Outside playground
  • Communal living environment where you will be requested to participate in chores
  • A cook that prepares dinner meals
  • Laundry facilities

   

Skills Exchange

The Skills Exchange Program supports women’s mental well-being by allowing them to share their experiences of violence, without shame or guilt. In addition, this program develops and strengthens coping skills to help women deal with past and present trauma.
During group sessions, women share their skills, knowledge and life experiences.
Discussion topics can include: healthy sexuality, healthy relationships, employment, education, financial literacy, assertive communication, and parenting in trauma. These topics are framed within a feminist, anti-racist, and anti-oppressive framework.
This foundation of shared experience breaks a woman’s sense of isolation, helps build self-esteem and enables her to become self-empowered.

The program also offers an 8-week long support group called “The Circle of Healing”, offered twice per year. It is run by our Skills Exchange Counsellor at Elmbank Community Centre. The group focuses on reducing the isolation, self-care, managing feelings, parenting, assertive communication, introduction to meditation, using intuition, and building self-esteem.

This initiative was made possible in 2017/2018 thanks to the funding provided by Ministry of Citizenship and Immigration Canada.

Ernestine’s Welcomes Your Corporate Team!

Join us for a day! Nine out of 10 volunteers at Ernestine’s felt that their experience was fantastic and it exceeded their expectations. As a corporate partner, you can engage your staff in a day of volunteering at the shelter. This is an excellent team-building opportunity.
Provide your staff with first-hand experience that allows to them to see the direct impact your partnership is having at the shelter.

Team Building: Bring teams of 10-20 employees together to build team cohesion and morale, by helping to improve, support, and maintain areas of the shelter.

Book any Tuesday or Thursday, morning sessions from 10 am to 1 pm, or afternoon sessions from 1 pm to 4 pm, for your team to join us for an experience you will not forget.
Contact Khadija Kathy Ali at khadija@ernestines.ca to secure your date.

Your experience will include an opportunity to learn about the organization and the issues, a tour of the shelter, an activity, snack break, closing debrief Q&A and group picture.

Your donation of $2,000 per group will be put towards buying supplies for the shelter: food, toiletries, and clothing for our Supply Bank; buying specific items for new moms, helping to celebrate birthdays, holidays and graduations; assist with travel, and more. For groups of less than 10 people, there is a donation of a $100 per person. Donations are tax receiptable.

Group options (excluding special meals or events):
– Volunteer Days are Tuesdays or Thursdays
– Time options are 10 am to 1 pm OR 1 pm to 4 pm
– Size of groups – Maximum of 20 people on-site at one time

Your Impact

Group volunteers make enormous impact for our clients each year. From helping cook dinner, to cleaning and maintaining shelter spaces like the donations room and child and youth play rooms, you help make Ernestine’s a home for the families who live here.

Further, your donation of $2,000 per group (made up of ten or more individuals), will be put towards buying supplies for the shelter: food, toiletries, and clothing for our Supply Bank; buying specific items for new moms, helping to celebrate birthdays, holidays and graduations; assist with travel, and more.
Helping to feed and clothe families, who otherwise cannot afford these basic necessities, is an incredibly rewarding act that puts smiles on the faces of the women and children who depend on Ernestine’s.

Group Recognition

In addition to mentioning your donation and support within our Annual Report, we also feature your support on our social media pages, as a way of saying thank you and sharing the alignment of your company’s or group’s charitable giving.

Please contact Khadija Kathy Ali, Coordinator of Engagement and Volunteers, for more information about volunteering.

    

Team PIMCO and Team Google Canada supporting our shelter

Our Commitment

Ernestine’s Women’s Shelter is committed to protecting the privacy of the personal information of its employees, clients, members, donors and other stakeholders.  We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During the course of our various projects and activities, we frequently gather and use personal information.  Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealings with this information is subject to consent.  Our privacy practices are designed to achieve this.

Defining Personal Information

Personal information is any information that can be used to distinguish, identify or contact a specific individual.  This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual. 
Exceptions: business contact information and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories, are not considered personal information.

Where an individual uses his or her home contact information as business contact information as well, we consider that the contact information provided is business contact information, and is not therefore subject to protection as personal information.

Privacy Practices

Personal information gathered by our organization is kept in confidence.  Our personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. 
Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered.  We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances. 
We routinely offer individuals the opportunity to opt not to have their information shared for purposes beyond those for which it was explicitly collected.

Updating of Privacy Policy

We regularly review our privacy practices for our various activities and update our policy.  For information on our most up to date practices, please contact our Privacy Officer.  The Privacy Officer is currently Sharlene Tygesen, who can be reached at 416-743-1733 ext. 2012

Contact Information

Questions, concerns or complaints relating to our privacy policy or on the treatment of personal information should be emailed to sharlene@ernestines.ca.

Accountability

We are responsible for all information under our control and remain responsible when personal information is processed by third parties on our behalf.  To ensure accountability, we have an appointed Privacy Officer who is responsible for the implementation and monitoring of our privacy policy.  This person is available to answer any questions or complaints regarding the policy. 
When working with any third parties who might have access to personal information, we ensure that they have a policy and procedure to abide by privacy legislation.

Identifying Purpose

Personal information is used only for the original purpose under which it was collected.  We will use purpose statements to inform individuals of the reason why we are collecting information when the intent is not clear or if we intend to use information for a reason other than why it was collected.

Consent

Knowledge and consent of individuals will be acquired upon collection of information.  Consent will be meaningful in that the individual can reasonably understand how the information will be used or disclosed.  Consent may be given orally or by opting-in or opting-out.  An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Opting-in is the express consent given to collect, use or disclose personal information.  Opting-outis giving individuals the opportunity to be removed from selected or all contacts with our organization

Limiting Collection

We will only collect information that is necessary for the identified purpose for which it is collected.  Any additional information will be collected with consent of the individual.

Limiting Use, Disclosure and Retention of Personal Information

Information will only be disclosed or used for the purposes for which it was collected.  Personal information that is no longer required will be destroyed, erased or made anonymous.  Information about donors will not be kept after they become dormant (stop giving) in our database and will be deleted thereafter.  Hard copies of tax receipts are kept for 7 years and then shredded. 
Donors are removed from our database when their mail is returned with no forwarding address or when they are deceased.

A donor that request to have their name removed from our list is removed immediately

Accuracy

Personal information will be kept accurate, complete and as up to date as is necessary for the purposes for which it is to be used.  To do so, we will update our database on a regular basis when provided with new/changed information.

Safeguards

Information will be protected from theft and loss, unauthorized access, disclosure, copying or use.  Physical measures (locked file cabinets, restricted access to offices, etc.), organizational measures (“need to know” access, etc.) and technological measures (passwords, encryption, etc.) are in place.  Staff and volunteers are all trained about the privacy policy and have signed a statement understanding the new policy

Openness

Access to our privacy policies and procedures is available to the public on our website (www.ernestines.ca), in our newsletters, and in our annual reports. 
The name and contact information of the Privacy Officer is available on these resources. 
All staff know how to contact the Privacy Officer in the event of any inquiries.

Individual Access

Upon request, individuals will be informed of the existence, use and disclosure of all their personal information and be given access to that information.  An individual has the right to challenge the accuracy and completeness of the information and have it amended as appropriate.  Requests for access will be responded to within no more than 30 days and at no cost to the individual.

Challenging Compliance

In responding to complaints or challenges regarding the privacy policy, the Privacy Officer will receive and respond to all privacy complaints.

 

Watch Our PSA

Did you know

51%  of Canadian women have been victims of at least one act of physical or sexual violence since the age of 16.

Monetary Gifts  Why Give?

Your gift will make a big impact for the families who depend on Ernestine’s services….

Every dollar counts when a woman flees violence and abuse, and most leave with only the clothes on their backs.  At Ernestine’s women and children find a safe haven where they can begin, step by step, to rebuild their lives.

Many of Ernestine’s supporters are surprised to learn that, while the shelter receives funding from the Ministry of Community and Social Services and the United Way, the shelter must still raise nearly $500,000 every year to continue to deliver essential services and programs to our clients, particularly those that support youth and children.

Your financial contributions go directly to providing essential, life-saving programs and services for the women and children who reside at Ernestine’s, as well as the more than 100 families in our community outreach program, like families who have moved out but continue to access counselling supports and our on-site food bank, to stretch their insufficient grocery budgets, as well as women who live in the community and are trying to leave their abusers safely, and more.

We are greatly dependent on the generosity of our community supporters, because without you, we are otherwise unable to provide our families with much-needed programs and services, including donated items that help them rebuild their lives.

Sponsor a Room

Become a yearly sponsor of one of the 15 rooms at the shelter. For $5,000 to $10,000 a year (by room size), you will support every family that stays in the space (average two per year) with welcome packages, seasonal clothing, school starter kits, camp kits, birthdays, graduations, and more. If you would like to learn more please contact Kathleen O’Gorman at kathleen@ernestines.ca.

DONATE NOW  

Contact Information:

Mailing Address:
P.O. Box 141, Stn. B
Etobicoke, ON  M9W 5K9

Please note that we do not publicize the location of our shelter to protect the privacy and ensure the safety and security of our clients.

Crisis Line: 416-746-3701 press 0

TTY Line: 416-746-3716

Admin Line: 416-743-1733

Charitable Number: 10167 8969 RR0001

Let Us Know

At Ernestine’s we value the experiences and opinions of our stakeholders. Please let us know what we are doing well as well as where we can improve.

You can email your feedback to sharlene@ernestines.ca

Clients and community members have access to a formal complaint process if they are not satisfied with Ernestine’s services. Please fill out the formal complaint form and forward it to sharlene@ernestines.ca