phone: 1-888-826-4374 or 416-756-2424  
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Tangerine

 

About Us

As you may have noticed, Tangerine isn't like a typical bank. For one thing, we don’t have expensive brick-and-mortar branches, which means we can pass those savings on to you.

One way we do this is by paying you more interest on your money without charging you unfair fees. But that's just the start.

Life is busy and complicated enough, right? No one wants their banking to be one more complicated thing to worry about. Your money should work as hard as you do, and you shouldn’t have to work hard to make that happen.

It’s why we make it simple to save, simple to understand, and simple to do all of your everyday banking with us. It’s what we call Forward Banking.

Our Orange Background

Although Tangerine is a bank without branches, we are much more than a website on the Internet. Our presence is also established via mobile, at our Tangerine locations and through our contact centres.

Tangerine was launched as ING DIRECT Canada on April 27, 1997.

At the time, Canadians had no real choice in banking. The big banks all offered pretty much the same thing – low interest, with high fees and service charges. We knew we could give Canadians a better option.

Our alternative to traditional banking reflects what a large number of Canadians prefer in today’s reality. Many Canadians understand that safe, secure and innovative banking can be done in a more direct way.

Because our vision so closely aligns with these Canadian values, we remain the leading direct bank in Canada.

New name, same great bank.

In November 2012, Scotiabank completed its acquisition of ING Bank of Canada from Netherlands-based ING Groep, and with that came the need for us to change our name.

ING DIRECT has always been a progressive alternative in the banking industry and our new unique name reflects that. Tangerine is a simplified, innovative and safe approach to your everyday banking.

One that still refuses to charge unfair fees, and one that will continue to offer truly innovative products and award-winning Client service that meets the needs of today’s consumers.

About Tangerine Investment Funds Limited

Tangerine Investment Funds Limited is a wholly-owned subsidiary of Tangerine Bank. Tangerine Investment Funds Limited has been selling mutual funds in Canada since November 26, 1999 with our office and operations located in Toronto.

 

Contact us

We're famous for helping Canadians save their money.  We don’t believe in unfair fees or minimums and we pay considerably higher interest than the average of the major banks because we believe you deserve more for your hard earned money.

 We can do this because we don't have expensive branches to maintain and run. Since we don’t have brick-and-mortar branches to pay for, we save money, and we’re happy to pass our savings on to you.

So where do you turn when you want to talk to someone here at Tangerine?

 

By phone

To experience our award-winning customer service, call us toll free:

Tangerine (24 hours a day, 7 days a week)
Service in English 1-888-826-4374 or 416-756-2424
Service in French 1-844-826-4374

To reset your login Secret Questions:
Service in English and French 1-888-723-3304

Tangerine Mortgages (Monday to Saturday, 8:00 am to 10:00 pm ET). We are closed on holidays.
Don't have a Tangerine Mortgage yet?
Service in English 1-800-568-2190 or 416-758-5600
Service in French 1-866-568-2190 or 416-758-5600

If you already have a Tangerine Mortgage:
Service in English and French 1-877-464-5565

Tangerine Investment Funds (Monday to Friday, 8:00 am to 8:00 pm ET)
Service in English 1-877-464-5678
Service in French 1-888-600-6161

Tangerine Credit Card Services
Service in English and French 1-888-826-4374

To Call us Collect (calling from outside Canada)
Service in English and French 416-758-3139


 

By online chat session

Chat availability 
Weekdays: 8:00 am – 8:00 pm ET 
Weekend: 9:00 am – 5:00 pm ET

Sorry, we aren't available at the moment.

Press Releases

While working on new and innovative ways to help our Clients save money, we're also up to lots of good stuff to show Canadians who we are and how we can help them save their money too.

Latest press releases

May 23, 2017: Tangerine Celebrates 20 Year Anniversary by Giving Back to Communities across Canada

February 22, 2017: Tangerine Announces Brenda Rideout as new President and CEO

January 11, 2017: New investment industry changes to create savvier Canadian investors

December 12, 2016: Tangerine named one of Greater Toronto's Top Employers for 2017

November 03, 2016: New Survey Shows Need for Greater Financial Knowledge Among Many Canadians

November 03, 2016: Tangerine Investments Launches New Dividend Portfolio

August 25, 2016: Tangerine Honoured in Ipsos® Customer Service Study for Eleventh Straight Year

July 28, 2016: Tangerine Ranks Highest In Customer Satisfaction By J.D. Power For Fifth Straight Year

July 25, 2016: Tangerine Launches Improved Digital Client Onboarding Experience

July 13, 2016: Many Canadian Investors Unaware of Fees They’re Paying to Invest

July 06, 2016: Tangerine Welcomes The 519 into #BrightWayForward Family

June 27, 2016: Tangerine Opens New Pop-Up Location in Calgary

June 10, 2016: Steve Nash Joins Tangerine on ‘The Road to a #BrightWayForward’

June 04, 2016: Janelle Bekkering Teams Up With #BrightWayForward in Calgary

May 10, 2016: Canadians Spending Money Close to Home This Summer

May 06, 2016: Tangerine Matching Client Donations towards Canadian Red Cross Relief in Fort McMurray, Alberta up to $50,000

May 01, 2016: Tangerine First Bank in Canada to Launch ‘EyeVerify™’, ‘VocalPassword™’ and In-App Secure Chat

April 21, 2016: Tangerine Matching Client Donations towards Red Cross Relief in Ecuador up to $25,000

April 06, 2016: Tangerine Releases ‘Hard Work’ Song from Popular Commercial

April 05, 2016: Tangerine Money-Back Credit Card Named 2016 Product of the Year Canada™

April 01, 2016: Tangerine Rolls Out Money-Back Credit Card to All Canadians

February 25, 2016: Ryerson University and Tangerine Team Up To Launch New ‘Thinkubator’

February 18, 2016: New Tangerine Clients Score with Steve Nash Assist Program

February 08, 2016: Tangerine Investment Funds Recognized for Second Consecutive Year at Fundata FundGrade™ A+ Awards

January 19, 2016: Millennials Getting A Jump Start On Retirement Savings

January 11, 2016: Tangerine First Bank in Canada to Launch Real-Time Secure Chat

December 02, 2015: Tangerine Joins GivingTuesday Movement to Celebrate Giving Back

November 20, 2015: Tangerine Named One Of Canada's 10 Most Admired Corporate Cultures

October 06, 2015: Tangerine Launches Preview for New Money-Back Credit Card

September 13, 2015: Joel Anthony and Tangerine bring #BrightWayForward to Montreal

September 10, 2015: Tangerine Matching Client Donations Towards Canadian Red Cross Response To Syrian refugee crisis

August 27, 2015: Tangerine Wins Six Ipsos Best Banking Awards

August 12, 2015: Canadian University students surveyed give themselves top marks for personal finance habits

July 30, 2015: Tangerine tops J.D. Power ranking in customer satisfaction among midsize retail banks for fourth straight year

July 23, 2015: Tangerine ready to throw down moves at 2015 UNITY Festival

June 16, 2015: Summer is spending season for most Canadians

June 11, 2015: Tangerine employees and community volunteers transform Moncton’s Centennial Park in one day revitalization project

May 01, 2015: Tangerine Survey finds TFSA Knowledge Gap Among Canadians

April 29, 2015: Tangerine Matching Client Donations towards Canadian Red Cross Relief in Nepal

March 29, 2015: Tangerine Brings #BrightWayForward to Vancouver

March 27, 2015: Tangerine mobile banking app comes to apple watch

March 03, 2015: Canadians may not be as savvy as they think when it comes to saving

February 23, 2015: Steve Nash teams up with Tangerine to launch #BrightWayForward

January 26, 2015: Retired life going exactly as planned for most Canadians

November 28, 2014: Tangerine Rewards Canadians on 'Saver Monday'

November 05, 2014: Tangerine Officially Launches Forward Thinking

October 06, 2014: Tangerine Matching Client Donations towards Canadian Red Cross West Africa Ebola Fund

August 29, 2014: Tangerine Wins Seven Best Banking Awards

August 25, 2014: Tangerine teams up with new media agency

August 22, 2014: Canadians think Friday is the best day of the week

August 14, 2014: For Canadians, back-to-school is the unofficial New Year

August 05, 2014: Tangerine tops J.D. Power ranking in customer satisfaction among midsize retail banks for third straight year

April 21, 2014: Tangerine launches biggest, most innovative advertising campaign in its history

For media inquiries, please email us at pr@tangerine.ca.

phone: 1-888-826-4374 or 416-756-2424